China inspections

Communication and accountability

Take lots of photos. Count the defects and show the discrepancies in front of a factory manager, and have him sign a handwritten temporary report.

A very important message to get to the supplier is that shipment is not authorized yet, whatever the result of this inspection. Only an email from their customer will fill that purpose. The best is to write this clearly on the handwritten report that they sign.

Calculating a sampling plan

If you really want to get as close as possible to professional inspections, take 30 min and read Quality Control Basics. Then you can use our free e-tool for generating a sampling plan.

It should help you decide how many samples to check and how many defects is the maximum. It is important to use the statistics that everybody uses in the QC industry, because it is unlikely that a supplier will criticize their usage.

Important: be realistic about how many samples you can check in a day of working in a Chinese factory. Especially if you try to fit two inspections (or different products) into one day.

Using a conformity sample

Using a sample to assess conformity of production makes everything easier. You’ll have to ask the buyer for a sample, if possible… You will be in one of the below solutions (listed from the safest to the riskiest): The buyer receives samples, approves them, and sends one to you (or to the factory in a sealed package); The buyer approves some samples in the factory and signs on them; The buyer approves some samples and counts on the factory to keep the copies of these samples for their internal inspections and to show them to you as well; No sample is approved, and the buyer has no clear reference of what is acceptable.

Preparing the QC checklist

Read it carefully, ask questions to the importer (who hopefully knows what he wants in details) and to the supplier (who should be able to offer precise specs, and maybe reports of past inspections focusing on the same products).

A professional inspector, with experience in the products to check, is at least twice as effective at finding quality issues than someone with no such experience. He is also at least twice as fast at his job. But a good list of checkpoints helps tremendously.

An overview of terms and conditions

Most inspection companies also add a note, at the end of their reports, about the limits of inspection findings. Here is an example:

This report reflects our findings at time and place of inspection. This report does not relieve suppliers from their contractual liabilities or prejudice buyers’ right for compensation for any apparent and/or hidden defects not detected during our random inspection or occurring thereafter.

Finally, you should make it clear (to your client) that your responsibility may not be engaged in case the products are found to be unsellable upon arrival. At the very least, there should be a put a cap on that responsibility.